Change of TURN Contact Details

TURN stands for “Trader’s Unique Reference Number”.  It is a number required by HM Revenue and Customs (HMRC) to allow importers and exporters to obtain Customs clearance via the CHIEF (Customs Handling or Import and Export Freight) system.  Use of a TURN relates only to trade with countries outside the European Union.

What’s changed?

Customs Information Paper (CIP) (09) 02 outlines the change of address and fax number of the TURN team from 6 February 2009.

New contact details:

TURN Team

• TURN Team, Phase 2, 13th Floor (South), Government Buildings, Ty Glas, Llanishen, Cardiff, CF14 5YA
• Email: turn@hmrc.gsi.gov.uk
• Fax: 029 20 326546

National Clearance Hub

• HMRC National Clearance Hub, Custom House, Furness Quay, Salford, M50 3XX
• Telephone:  0845 001 0085 
• Email: northregionepuoperations@hmrc.gsi.gov.uk and NCHLAP@hmrc.gsi.gov.uk
• Fax: 0800 4960699

Overseas based importers who wish to reclaim VAT

• HM Revenue & Customs, VAT Overseas Repayment Unit, Custom House, PO Box 34, Londonderry, Northern Ireland, BT48 7AE
• Telephone:  +44 (0) 2871 376200 
• Fax: +44 (0) 2871 372520

Import Licence enquiries

• Business Enterprises & Regulatory Reform Import Licensing Branch, Queensway House, West Precinct, Billingham, Cleveland, TS23 2NF
• Telephone:  +44 (0) 1642 364203 
• Email: enquiries.ilb@berr.gov.uk
• Fax: +44 (0) 1642 364329

Customs and International National Review & Appeals Team

• HM Revenue & Customs, 7th Floor South, Portcullis House, 27 Victoria Avenue, Southend-on-Sea, Essex, SS2 6AL

HMRC Adjudicator’s Office

• The Adjudicator’s Office, Eighth Floor, Euston Tower, 286 Euston Road, London, NW1 3US
• Telephone:  0330 057 1111 
• Email: adjudicators@gtnet.gov.uk
• Fax: 0330 057 1212
• Internet: www.adjudicatorsoffice.gov.uk

If you have questions about this post, or require assistance with your imports or exports why not contact us to see how Davenports can help.

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