HMRC Business Payment Support Service

From 24 November 2008, HM Revenue & Customs (HMRC) have introduced a new, dedicated Business Payment Support Service designed to meet the needs of businesses affected by the current economic conditions.

If you’re worried about being able to meet tax, National Insurance or other payments owed to HMRC, or you anticipate that payments coming due will cause you problems, you can contact them to discuss payment options to help you deal with temporary cashflow difficulties.

The information below will help you decide whether you need to contact HMRC now. If you do need to phone them you can call our Business Payment Support Line which is open seven days a week.

Their staff will review your circumstances and discuss temporary options tailored to your business needs, such as arranging for you to make payments over a longer period. They will not charge additional late payment surcharges on payments included in the arrangement, although interest will continue to be payable on those taxes where it applies.

Getting in touch with the Business Payment Support Service

If you have payments due soon, please contact them - the sooner you do so, the sooner we’ll be able to see how they can help. In most cases HMRC should be able to give you a decision in about 10 minutes. For larger payment debts and those that are more complicated they may need to have a longer, more detailed discussion with you and may need to call you back before finalising payment arrangements.

If your payment is not due yet, you can ring the Business Payment Support Line nearer the time and as soon as you are clear about whether you will be able to pay or not. But remember that you need to contact HMRC in advance. Don’t wait until your payment is overdue.

HMRC Business Payment Support Line
Tel 0845 302 1435       

Open Monday - Friday 8.00am to 8.00 pm, Saturday and Sunday 8.00 am – 4.00 pm.

Please note: The Support Line is intended for new enquiries only.

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